City Company Seals

Terms & Conditions



Use of this website and its services is contingent on our terms and conditions outlined below. By accessing this Website and our services and/or placing an order; you indicate your acceptance of our terms and conditions.

If you do not agree to our terms, please do not use this website.


We process information about you in accordance with our privacy policy which can be read here. By using this Website, you consent to such processing.


If you have any questions relating to these terms and conditions, please contact us prior to placing an order, by using the information provided (see Section 12).



“City Company Seals, We or Us” within these terms refers to City Company Seals Ltd of City of Unit 7 Hodgson Court, Hodgson Way, Wickford, Essex, SS11 8XR. United Kingdom

“Conditions” means these terms and conditions.

“Product” means a product displayed for sale on the City Company Seals website.

“Product Description” means that part of the Website where information on the individual Product is displayed.

“Special Conditions” means any terms and conditions outlined within the Product Description.

“Users” means the users of the Website collectively, “You/your” means a user of this Website.

“Personal Information” means the details provided by you for the purpose of using our services.

“Website” means our website located at

Use of the Website


You are permitted to use this Website in accordance with these Conditions. You agree that:

  1. The Personal Information which you are required to provide when you register as a customer with City Company Seals is current, true, accurate and complete.
  2. That you will notify City Company Seals of any changes to your Personal Information by contacting us via e-mail at
  3. We are entitled to assume you are the person using our services, and we will not be liable for any misuse of your personal information or fraudulent use of your identity up until the point where you notify us that your information has be compromised.



You agree fully to indemnify, defend and hold Us and our agents, suppliers, officers, directors and employees, harmless immediately on demand, from and against all damages, losses, claims, liability, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the City Company Seals Website, or the use by any other person accessing the Website using your Personal Information.

Rights and Responsibilities


City Company Seals reserve the right to restrict access, modify, withdraw, permanently or temporarily this Website (or any part thereof) at any time and with or without notice and you confirm that we shall not be liable to you or any third party for any modification to, withdrawal or unavailability of the Website; and/or change to the Conditions.


It is your responsibility to regularly check to determine whether the Conditions have been changed. Your continued use of the Website following any change shall be deemed to be your acceptance of such change.

Third-Party Links


Where City Company Seals Website contains links to websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them, including any password data which you reveal or disclose to those websites.

Product Purchase & Contract Creation


By placing an order through the Website you agree that you are legally capable of entering into binding contracts.


The technical steps required to create the contract between you and us are outlined below:

  1. You purchase an item on the City Company Seals Website by successfully completing the checkout process. You will be guided through the process of placing an order by a series of simple instructions on our Website.
  2. We will send to you a receipt for your purchase detailing the Products you have ordered.
  3. If applicable, we will contact you to arrange separate delivery and payment of any associated costs.
  4. We notify you once your Product is shipped from our workshops.
  5. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered on the City Company Seals Website unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in ‘change or cancel an order’.


Non-acceptance of an order may be a result of one or more of the following, non-exhaustive, factors:

  1. The Product you ordered being unavailable from stock.
  2. Our inability to obtain authorisation for your payment.
  3. The identification of a pricing or Product Description error.
  4. You not meeting the eligibility to order criteria, being as follows:
  5. Your address is outside the delivery zone
  6. You are under 18.


In the event that we find a Product out of stock after having accepted your order, we will notify you and give you the option either to cancel your order for a full refund or to wait until the Product is back in stock, which we will try to arrange as quickly as possible.


The Product(s) will be your responsibility from the time of delivery. Ownership of a Product will only pass to you when we receive full payment of all sums due in respect of a Product, including any delivery charges (if applicable).


The contract will be concluded in English.


The details of your specific contract will not be filed by us. If you do require any information regarding orders you have placed with the City Company Seals Website please contact us.

Cancellation Rights


Please be aware that if you are buying Products as a consumer rather than as a business, you are entitled to cancel this contract provided that you notify us no later than 7 working days beginning on the day after you received your purchase. If you cancel the contract within this time you will receive a full refund of the price paid for the Product(s) in accordance with our refunds and returns policy.


You must notify us in writing if you wish to cancel an order. If you have received the Product(s), you must also return them (including any and all instructions and accessories) to us. You will be responsible for covering the costs associated with any returns. You must take reasonable care of the Product(s) while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.


Unless faulty, we are unable to accept any returns and do not offer refunds, except as stated in our refunds and returns policy. Please ensure the item is suitable before ordering and check the item thoroughly before signing the delivery note. This clause does not affect your statutory rights as a consumer.


Please see our delivery information and refunds and returns policy for further information.

Description & Illustration of Products


Each item is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, guarantees and after-sales service.


We will take all reasonable care to ensure that all details, descriptions, illustrations and prices of Products appearing on our Website are correct at the time of entry.


We aim to keep our Website up to date, but the information including Product Descriptions may not always be 100% accurate at the moment you place an order. If in doubt, ask us for more information prior to making a purchase.


There are several factors including (but not limited to) screen settings on your monitor and/or printer, printer quality, paper quality and ink, that may radically change the appearance of our Product(s).


Product Descriptions, commentary and other materials posted on the Website are not intended to amount to advice on which reliance should be placed. We disclaim all liability and responsibility arising from any reliance placed on such materials by any User of the Website, or by anyone who may be informed of any of its contents.

Condition of Furniture


Although the pieces we sell are generally over thirty years old we endeavour to restore them whilst retaining their originality as much as possible. Where this cannot be achieved and if any prominent flaws are still visible we will bring them to your attention.

Prices & Taxes


The price of a Product and our delivery charges will be as quoted on the Website from time to time or as set out in these Conditions, except in cases of obvious error.


Product prices include VAT if applicable. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT that you pay in accordance with the VAT rules applicable at the time, unless you have already paid for the Product(s) in full before the change in VAT takes effect.


Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation email.


The Website may contain a large number of Products and despite our best efforts, some of the Products listed on the Website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on the Website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it.


If a pricing error is obvious and unmistakeable and could have been reasonably recognised by you as an error, we do not have to provide the Products to you at the incorrect price.


We accept payment with most credit and debit cards via Paypal and Stripe. Where delivery can be calculated at checkout, we will charge the full amount to your credit or debit card provider. Where delivery must be arranged as a separate cost, we will charge this amount, as agreed in writing between you and us, at a later date but usually prior to dispatch.

Promotional Discounts


Discounts and promotional discount codes offered by us or our Website are valid only for use as part of a purchase made via the Website, unless otherwise stated, and are subject to expiry and/or other conditions as set out in the code details.

General Terms


Intellectual property and right to use:
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in the City Company Seals Website and all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the City Company Seals Website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website in contravention of our intellectual property rights is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content where to do so would be in breach of our intellectual property rights without our prior written approval or that of our licensors.

You may link to the City Company Seals Website’s home page, provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not link to the Website in any what which would suggest any form of association, approval or endorsement on our part where none exists. The website from which you are linking must comply in all respects with the standards set out in these Conditions. You must not establish a link from any website that is not owned by you. We reserve the right to withdraw linking permission without notice.


Compliance with laws:
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the City Company Seals Website and any transactions conducted on or through the Website.


Limitation of liability:
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, accuracy, compatibility, security, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. Neither will we be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  1. Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings);
  2. Any loss of goodwill or reputation or loss of or damage to (including corruption) data (whether direct or indirect) or any special, indirect or consequential losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions;
  3. Fair wear and tear or damage caused by negligence, an accident and/or improper use (unless it is our suppliers’ or our own negligence);
  4. Damage that occurs as a result of repairs or alterations made to the Product(s);
  5. Loss or damage relating to your business; or
  6. Loss or damage where Products were not properly maintained in accordance with the manufacturers’ recommendations.
  7. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence (or that of our agents, servants or employees), or for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under English law.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under our contract with you that is caused by a “Force Majeure Event”. A Force Majeure Event includes, but is not limited to acts, events, omissions or accidents beyond our reasonable control, including but not limited to acts of God, extreme adverse weather conditions or natural disaster, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, breaking off of diplomatic relations or similar actions, terrorist attack, civil war, civil commotion or riots, nuclear, chemical or biological contamination or sonic boom, compliance with any law, regulation or directive, fire, explosion or accidental damage, failure of plant machinery, machinery, computers or vehicles, any labour dispute, including (but not limited to) strikes, industrial action or lockouts, non-performance by suppliers or subcontractors and interruption or failure of utility or transport service.


If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable by any court or competent authority, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.


A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. A failure or delay by us to exercise any right or remedy provided under these Conditions or by law shall not constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict any further exercise of that or any other right or remedy.

No single or partial exercise of any right or remedy provided under these Conditions or by law shall preclude or restrict the further exercise of any such right or remedy.


Entire Agreement:
These Conditions govern our relationship with you. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these Conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.


Third-Party Rights:
A person who is not party to these Conditions or our contract with you shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.


The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Our Details


This website is owned and operated by City Company Seals Ltd.


Our principal place of business is at:
City Company Seals Ltd (contact Grant)
Unit 7 Hodgson Court,
Hodgson Way,
Essex, SS11 8XR


You can contact us:

  1. by post, to the postal address given above;
  2. using our website contact form;
  3. by telephone, on 020 8986 6125; or
  4. by email, using the email address published on our website.

If your unsure on what you require, prices or anything please either contact us or phone on 0208 986 6125

About Us

Trading since 1973, our goal is to treat people how we would like to be treated. To offer a quality product at a reasonable price and answer all queries and pricing within the hour (where applicable). We now have 50% of our retail work through 'word of mouth' which we hope shows the quality of our work and customer service.

To learn more about us and to read testimonials, visit our about us page.

Contact Us

City Company Seals Ltd (contact Grant)
Unit 7 Hodgson Court,
Hodgson Way,
Essex, SS11 8XR

Tel: 020 8986 6125
Tel: 012 6864 6193

© City Company Seals Ltd 2024

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